Contact information

Contact Talis Treats

Email: contact@talistreats.com
Phone: (800) 387-5643
Business mailing address: 8065 SW Nimbus Ave, Beaverton, OR 97008, United States.
Talis Treats is owned and operated by Talis Us.

At Talis Treats, we respect your privacy and are committed to being transparent about how we collect, use, and protect your contact information. This policy outlines the types of contact information we collect, why we collect it, how it is used, and your rights as a customer.

This policy applies to all contact information collected through talistreats.com and any related communications channels.

Information We Collect

When you interact with Talis Treats, we may collect the following types of contact information:

  • Full name

  • Email address

  • Phone number (if provided)

  • Mailing/shipping address

  • Billing address

  • Social media handles (only if you contact us via social media)

We collect this information when you:

  • Place an order on our website

  • Create an account

  • Sign up for our email newsletter or loyalty program

  • Contact our customer support team

  • Submit a product review or feedback form

  • Enter a giveaway, contest, or promotional offer

  • Interact with us on social media

How We Use Your Contact Information

We use the contact information you provide solely to deliver our services and improve your experience with Talis Treats. Specifically, we use it to:

  • Process and fulfill orders, including shipment notifications and delivery updates

  • Respond to inquiries, support requests, or complaints

  • Send transactional emails such as order confirmations, shipping updates, and return confirmations

  • Send marketing communications (only with your consent), including newsletters, product announcements, and promotional offers

  • Personalize your shopping experience based on your species preferences and past orders

  • Comply with legal obligations, including fraud prevention and tax record-keeping

  • Improve our products and services through aggregated, anonymized feedback analysis

Marketing Communications

If you opt in to receive marketing communications from Talis Treats, we may contact you via:

  • Email — newsletters, seasonal promotions, new product announcements

  • SMS/Text (if you provide a phone number and consent) — order updates and exclusive offers

You may opt out at any time by:

  • Clicking the "Unsubscribe" link in any marketing email

  • Replying STOP to any SMS message

  • Updating your preferences in your Talis-us account

  • Emailing us at contact@talistreats.com

Please allow up to 10 business days for opt-out requests to take effect. Note that opting out of marketing communications does not affect your receipt of transactional emails related to active orders.

How We Share Your Information

Talis Treats does not sell, rent, or trade your contact information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

  • Shipping and logistics partners (to fulfill and deliver your orders)

  • Payment processors (to securely process transactions)

  • Email marketing platforms (to send communications on our behalf)

  • Customer support tools (to manage and respond to inquiries)

  • Analytics providers (to understand website usage and improve our services)

All third-party partners are contractually obligated to handle your information in accordance with applicable privacy laws and only for the purposes we specify.

We may also disclose your information if required to do so by law, court order, or government authority.

Data Retention

We retain your contact information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

  • Order records are retained for a minimum of 7 years for tax and legal compliance

  • Marketing preferences are retained until you request deletion or opt out

  • Support correspondence is retained for up to 3 years

If you request deletion of your account, we will remove your personal contact information from our active systems within 30 days, subject to any legal retention requirements.

Data Security

We take reasonable technical and organizational measures to protect your contact information from unauthorized access, loss, misuse, or alteration. These measures include:

  • Encrypted data transmission via SSL/TLS

  • Secure storage with restricted internal access

  • Regular security reviews of our systems and third-party partners

While we take these precautions, no method of data transmission or storage is 100% secure. We encourage you to use a strong, unique password for your Talis-us account.

Your Rights

Depending on your location, you may have the right to:

  • Access the contact information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information

  • Restrict or object to certain processing of your data

  • Data portability — receive a copy of your data in a machine-readable format

  • Withdraw consent at any time for marketing communications

To exercise any of these rights, please contact us at contact@talistreats.com. We will respond to all verified requests within 30 days.

Cookies & Tracking Technologies

Talis Treats uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For full details on how we use cookies, please refer to our Privacy Policy and Cookie Policy.

Children's Privacy

Talis Treats does not knowingly collect contact information from children under the age of 13. If you believe a child has submitted personal information to us, please contact us at contact@talistreats.com and we will promptly delete it.

Changes to This Policy

We may update this Contact Information Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email.

We encourage you to review this policy periodically.

How to Contact Us

If you have any questions, concerns, or requests regarding this policy or how we handle your contact information, please reach out to us:

  • Email: contact@talistreats.com

  • Website: https://talistreats.com/

  • Mailing Address: 8065 SW Nimbus Ave, Beaverton, OR 97008, United States

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

Talis Treats — Premium nutrition, curated for every species.