Shipping policy

At Talis Treats, we're committed to getting your pet's favorite natural treats and nutrition to your door safely, freshly, and on time. Please review our shipping policy below so you know exactly what to expect when you place an order.

Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed after 12:00 PM PST may not begin processing until the next business day.

You will receive an email confirmation with tracking information once your order has shipped.

Shipping Methods & Estimated Delivery Times

Shipping Method Estimated Delivery
Standard Shipping 5–7 business days
Expedited Shipping 2–3 business days
Overnight Shipping 1 business day (order by 11 AM PST)

Note: Delivery estimates begin from the date of shipment, not the date of order. Actual delivery times may vary depending on your location and carrier conditions.

Shipping Rates

Shipping rates are calculated at checkout based on your order weight, dimensions, and destination.

  • Free Standard Shipping on all orders over $49

  • Orders under $49 are charged a flat rate based on the selected shipping method

Where We Ship

We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping or shipping to U.S. territories.

Perishable & Temperature-Sensitive Items

Some Talis Treats products (such as raw or freeze-dried items) are temperature-sensitive. For these products:

  • We use insulated packaging and ice packs where applicable

  • We recommend selecting Expedited or Overnight Shipping during warm weather months to preserve product integrity

  • Talis Treats is not responsible for spoilage caused by delays outside our control (carrier delays, failed delivery attempts, or incorrect addresses)

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your shipment directly through the carrier's website or via your Talis Treats account.

If you haven't received a tracking email within 3 business days of placing your order, please contact us at contact@talistreats.com.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Talis Treats is not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at contact@talistreats.com — we will do our best to update the address before shipment.

Delayed or Lost Packages

While we do our best to ensure timely delivery, carrier delays can occasionally occur. If your package has not arrived within 10 business days of the estimated delivery date:

  1. Check your tracking number for any carrier updates

  2. Contact your local post office or carrier facility

  3. Reach out to us at contact@talistreats.com and we will open an investigation with the carrier

Talis Treats will work with you to resolve the situation, including reshipping or issuing a store credit where applicable.

Damaged Items

If your order arrives damaged, please:

  1. Take photos of the damaged packaging and product immediately

  2. Email us at contact@talistreats.com within 48 hours of delivery

  3. Include your order number and photos in your message

We will arrange a replacement or refund for damaged items at no additional cost to you.

Returns & Refunds

For information about returns and refunds, please refer to our Return Policy. Due to the perishable nature of many of our products, opened food items are generally not eligible for return unless they arrive damaged or defective.

Contact Us

If you have any questions about your order or our shipping policy, we're here to help:

  • Email: contact@talistreats.com

  • Website: https://talistreats.com/

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

Talis Treats — Premium nutrition, curated for every species.